Category: Security

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Remote fobs no longer working and needing reprogramming

Unfortunately we identified an issue today with the remote receiver for the main vehicle gate – which although repaired – means that some remote fobs issued will no longer work until they have been reprogrammed.

The process to reprogramme the fobs only takes a few minutes (and can be done whilst you wait) but you will need to provide your fobs back to PWRA to do this. There will be no charge for this service.

If you check your remote fob and find it no longer opens the main gate please contact roberto.saas@plymouthwharf.com to make the necessary arrangements.

If you make use of a “Homelink” system built into your car to open the gate, you may also need to follow the relevant instructions to reprogram this once your remove fob is updated.

This issue only affects the remote fobs. The operation of the touch fobs (which can also be used to open the main vehicle gate) and intercom connection to telephones are unaffected.

PWRA apologises for any inconvenience caused.

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Parking permits

PWRA is introducing a new mandatory parking permit system for all residents from this month. This action has been taken as a result of receiving an increasing number of complaints about parking on the development from residents. It will be used to help enforce the parking regulations. Permits will shortly be issued to the owners of all properties and residents will be required to display these on their vehicle or that of any visitor.

Each property will be issued with two permits:

  1. A resident permit that must be displayed in the window of their vehicle
  2. A visitor permit to be displayed in the window of any visitor vehicle to the development

Each permit will be uniquely numbered and does not directly identify the associated property for security reasons. A register of assigned permits against properties will be held securely by PWRA in accordance with our data protection policy.

House owners, who have both a garage and driveway space will also be able to request an additional resident permit at no additional charge to use on their second vehicle.

Flat owners will only be issued with the two permits.

Tenants

In the case of tenants, it is their landlords responsibility to issue them with the parking permits. For security reasons, PWRA will not issue permits directly to tenants without approval from the landlord or their nominated managing agent. The landlord or nominated managing agent will be responsible for ensuring that permits are collected at the end of each tenancy and reissued to new tenants.

Enforcement

There will be a 3 month introductory period (September-November) to allow time to ensure that all residents (including tenants) have received their permits. PWRA will monitor during this time. From December, any vehicle without a permit displayed parking in a visitors bay or not in an approved space may be subject to enforcement action including: parking fines, removal or reporting to local authorities. In the case of vehicle without a permit that are parked in assigned resident bays the respective property owner will be contacted.

Replacement for lost and damaged permits

A small admin fee will be charged to cover lost or damaged permits. Replacement permits will only be issued to property owners or their nominated managing agent.

Conditions of use

The parking permits are exclusively for the use of residents and their invited guests only. It is not permissible to sell, lend or utilise the permits for any form of commercial agreement or financial reward.

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CCTV and Main Gate works 2nd September and 10-11th September

***UPDATED – Main Gate works has now moved to 10-11th September and final follow up work to complete the CCTV upgrade will be on 2nd September***

We will be undertaking some minor upgrade works to the CCTV and Main Gate over the next couple of weeks.

CCTV

Final work will be undertaken on 2nd September as a follow up from previous work on 12-13th August by SECOM to add two additional cameras and move the position of two existing cameras. This is being undertaken to improve coverage of the central roadway areas and the riverwall entrance. The addition of extra cameras was discussed at the last AGM and care has been taken to ensure this upgrade in keeping with the requirements set out during the original CCTV consultation.

SECOM have confirmed that they will be following government COVID-19 working practices. There may be some minor disruption in the form of drilling noise during working hours – especially for residents in Blocks 1,2,3 & 4 (Flats).

Main Gate

Work will be undertaken on 27-28th August by WLS to upgrade and resolve intermittent closure issues with the main entrance gate. This work will involve upgrades to the automated mechanism with a more modern higher power one, correction to resolve one of the gates that has dropped over time and ensuring that safety systems meet the latest requirements. The upgrades should make the gates much more reliable and quieter in operation. The upgrades will prevent strong winds from causing issues with gate closure. Furthermore, the wheel, which causes a lot of noise, will no longer be required.

WLS have advised they will ensure the gate will remain accessible during this time and that the gate will not be left open overnight on 27th August. They have also confirmed they will be following government COVID-19 working practices. Disruption for residents should be minimal although those in Block 4 (Flats 53-62) may experience some drilling noise during working hours as part of the work to lift and refit the right hand gate that has dropped.

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Change to main gate intercom

We have made a change to the telephone connection used by the main vehicle and pedestrian gate. The number that the gate will call you from will change and you may notice an improvement in sound quality when speaking to someone over the intercom. Aside from that there should be no change to the service. This change also means we are now able to offer connection of the intercom to mobile as well as landline telephones.

If you do experience any problems being able to open either the vehicle or pedestrian gate using your phone email directors@plymouthwharf.com

For a reminder on how to use the main gate intercom please refer to our other post on this topic.

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Gate fobs and intercom phone connection (updated)

Note: This article was updated June 2020 to reflect removal of previous restriction that only UK landline telephone numbers could be connected to the gate intercom and that mobiles can now also be used.

We have had a number of recent enquiries from residents regarding how to use the main gate or obtain replacement fobs.

Fobs

There are two different types of fobs that can be used to open the main vehicle and pedestrian gates: touch fobs and remote fobs.

The touch fobs do not require batteries and can be used to open both the pedestrian and vehicle gates by simply touching them on the appropriate panel.

The remote fobs require batteries and can only be used to open the vehicle gate. There are different types of remote fobs. If you are having problems with your remote fob not working, we suggest you first check and replace your batteries.

Replacement fobs can be obtained by emailing directors@plymouthwharf.com and making a payment to the PWRA bank account of £5 for remote fobs and £15 for touch fobs using FOBS and your property number as reference

Unfortunately, for security reasons we can only issues fobs to property owners. If you are a tenant please contact your landlord or managing agent.

Gate intercom

The main gate intercom works differently to that at the flat block doors and requires connection to a telephone number (UK mobile or landline). Once set up, when your property number is selected on the main gate, your telephone will ring and you can use buttons 0 and 1 on your phone keypad to open either the vehicle or pedestrian gate respectively.

To connect your telephone to the gate requires emailing directors@plymouthwharf.com and making a payment to the PWRA bank account listed below of £28.80 with reference GATE and your property number. The setup process typically takes 3-5 days once payment is confirmed.

Plymouth Wharf Residents Association Ltd

Sort code: 20-26-46

Account number: 70744166

This charge is payable to the company that maintain and setup the intercom system for us and so if you change your telephone number then you will need to pay again. We are now able to support any UK numbers (excluding premium rate) but unfortunately not non-UK numbers.

Unfortunately, for security reasons if you are a tenant rather than a property owner we will need confirmation from your landlord or managing agent before we can action the change.